#AER LINGUS CUSTOMER SERVICE REFUND PDF#
Your unique Property Irregularity Report (PIR) reference numberĪnd attach the following as a single PDF (one attachment per form):.Make a claim: If you don't hold any personal travel insurance, all claims must be reported to our Guest Relations department using our Post Travel Enquiry form and please include: If you hold personal travel insurance we advise you to contact them directly to initiate a claim, or if you have taken out insurance on the Aer Lingus web site, you should contact Allianz Global Assistance directly. If your checked baggage is damaged, you have certain entitlements.Īny compensation due to customers with baggage related claims adheres to our terms and conditions of carriage.Īirlines have limited liability for damaged baggage. We accept no liability for damage to unchecked cabin baggage, unless such damage is caused by our negligence. scratches, stains, soiling, dents) resulting from normal wear and tear or for water damage to non-waterproof baggage. Please note: We don't cover minor damage to the exterior of baggage (e.g. You will also receive a Property Irregularity Report reference number. Your report will be assessed and reviewed by our team and details on the next steps will be outlined. Please report your damaged baggage at the information desk when you arrive at the airport.ĭamage not reported at the time of arrival must be reported to our Guest Relations department using our Post Travel Enquiry form within seven days of receiving your baggage. If your baggage is damaged while in transit with us, we will ensure that you are compensated.
#AER LINGUS CUSTOMER SERVICE REFUND UPDATE#
Please ensure your name, address, flight information and bag type details are correct, you can update the details here. Alternatively, you can call the Bag Tracing team on +353. You can use your Bag Tracing Number to check the latest status of your bag through our baggage tracing app WorldTracer. Please note, if your bag was delayed and you did not report it, you must do so within 21 days of it being delivered to you if you wish to submit a claim for any essential expenses incurred. When we receive your report, we'll email a Bag Tracing Number and then text you when we've traced your bag to let you know when it will be delivered. If you used an express bag drop kiosk to check in, you can get your Baggage Tag Number here) EI654321 (shown on any receipts given to you when you checked in. Please only fill this form in once, as filing multiple reports may delay tracing. Please let us know your bag has been delayed at the kiosk in the arrivals hall or through ReportMyBag. We understand the inconvenience a delayed bag can cause and will do everything we can to deliver your bag as soon as possible.
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